Introduction

Welcome to the Nex Pharma platform. By accessing or using our platform, you agree to comply with and be bound by these Terms of Use, as well as any policies, guidelines, or notices made available to you. These Terms apply to all visitors, registered users, and account holders (collectively referred to as “Users,” “you,” or “your”) of the Nex Pharma platform, operated by Nex Pharma Sdn. Bhd. (“we,” “us,” or “our”).

Nex Pharma is a distributor and authorized agent, facilitating the supply of pharmaceutical products, health supplements, medical devices, and related healthcare products to licensed businesses, including pharmacies, clinics, hospitals, and healthcare providers.

By using our platform, creating an account, or placing an order through Nex Pharma, you acknowledge and agree to these Terms of Use. If you do not agree, please refrain from accessing or using our platform.


Amendments to Terms of Use

Nex Pharma reserves the right to modify, amend, or update these Terms of Use at any time, at our sole discretion. Such changes will take effect immediately upon posting on the platform. It is your responsibility to review these Terms regularly. Continued use of the platform after changes have been made constitutes your acceptance of the revised Terms.


Services Provided

Nex Pharma acts as a distributor and authorized agent, facilitating the supply and distribution of pharmaceutical products, health supplements, medical devices, and healthcare-related goods.

Key Aspects of Our Services:

  • Nex Pharma only supplies to licensed pharmacies, clinics, hospitals, and healthcare institutions.
  • All sales agreements and purchase orders are subject to supplier and regulatory approvals.
  • Nex Pharma does not manufacture products, and all warranties, quality guarantees, and liabilities remain with the original manufacturers or suppliers.
  • Orders and transactions facilitated through Nex Pharma are binding agreements between the buyer (registered healthcare entity) and Nex Pharma as a distributor or agent.

Nex Pharma does not assume responsibility for:

  • The final dispensation of pharmaceutical products to end-users or patients.
  • Medical advice, patient consultations, or treatment recommendations—all medical decisions must be made by licensed professionals.
  • Product use compliance, as all purchases must be made by licensed healthcare providers who are responsible for ensuring proper handling and administration.

Account Registration & Security

To access certain services on the Nex Pharma platform, Users must register for an account and provide accurate, current, and complete information.

By registering, you agree to:

  • Ensure your account information remains accurate and up to date.
  • Maintain the confidentiality of your login credentials.
  • Notify Nex Pharma immediately if you become aware of unauthorized account access or security breaches.
  • Exit your account at the end of each session.

Nex Pharma reserves the right to suspend or terminate accounts if any fraudulent, illegal, or unauthorized activities are detected.


User Conduct & Prohibited Activities

By using the Nex Pharma platform, you agree to comply with all applicable laws and regulations. You may not:

  • Provide false, misleading, or deceptive information.
  • Engage in fraudulent, abusive, or illegal activities.
  • Impersonate any entity or misrepresent your affiliation with any organization.
  • Attempt to disrupt or manipulate the platform through unauthorized access, data scraping, or malicious activities.
  • Post content that is defamatory, offensive, or violates intellectual property rights.

Nex Pharma reserves the right to remove content, suspend accounts, or take legal action against any User found violating these Terms.


Ownership of Content & Intellectual Property Rights

All content, software, images, text, and branding on the Nex Pharma platform is intellectual property owned by Nex Pharma or its licensors. Users may not:

  • Reproduce, distribute, modify, or publicly display any content from the platform without prior written consent from Nex Pharma.
  • Use the platform’s branding, images, or proprietary materials for unauthorized commercial use.

Users retain ownership of any content submitted or posted on the platform but grant Nex Pharma a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute such content for business purposes.


Privacy Policy

We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal and business data. By using the platform, you consent to our data collection and processing as described in the Privacy Policy.


Limitation of Liability

To the fullest extent permitted by law:

Nex Pharma shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Your use of the platform.
  • Any transactions or agreements between buyers and manufacturers/suppliers.
  • Any loss of data, business interruption, or technical issues.

Nex Pharma provides the platform and services “as is” and “as available” without warranties of any kind, whether express or implied.


Indemnification

You agree to indemnify, defend, and hold harmless Nex Pharma, its affiliates, directors, officers, employees, and agents from any claims, damages, or losses arising from:

  • Your use of the platform.
  • Your violation of these Terms.
  • Any activity related to your account or transactions.

Termination of Services

Nex Pharma reserves the right to terminate or suspend your account and access to the platform at any time, without prior notice, if we determine that you have:

  • Violated these Terms.
  • Engaged in illegal, fraudulent, or non-compliant activities.

Upon termination, your rights to access and use the platform will cease immediately. You remain responsible for completing any pending transactions.


Governing Law & Dispute Resolution

These Terms of Use are governed by the laws of Malaysia. Any disputes or claims shall first be resolved through good faith negotiation. If negotiations fail, disputes will be submitted to arbitration in accordance with applicable laws.


Miscellaneous

  • These Terms, along with any referenced policies, constitute the entire agreement between you and Nex Pharma.
  • If any provision of these Terms is found invalid, the remaining provisions will remain in effect.
  • Failure to enforce any provision of these Terms does not constitute a waiver of Nex Pharma’s rights.

Contact Information

For any questions, concerns, or clarifications regarding these Terms of Use, please contact:

Email: support@nexpharma.com

We appreciate your cooperation in adhering to these Terms and ensuring a secure and compliant business environment on the Nex Pharma platform.


Expand Your Brand into Southeast Asia with Confidence

Breaking into new markets like Malaysia, Singapore, and Vietnam can be complex. That’s where we come in. We help international brands navigate local regulations, build reliable distribution, and grow sales—end to end.

Whether you need simple product registration or a full-service launch with distribution, sales, and marketing, we tailor our support to match your growth stage:

Services

We simplify the process o you can focus on building your brand. Choose the level of support you need, and we’ll do the rest.

Registration

Hassle-free compliance and product registration with local authorities.

Registration & Distribution

End-to-end logistics and warehousing to get your products on the ground fast.

Registration, Distribution & Sales

Direct access to our retail and pharmacy networks to drive sell-through.

Registration, Distribution, Sales & Marketing

Full market entry solution: from compliance to nationwide campaigns, ensuring your brand stands out and scales.

Product Segments

skincare and cosmetic products in a lifestyle shot view

SKINCARE COSMETICS (NPRA/BPFK)

Notification (NOT) Permit for Selling or Import of Skincare Cosmetic Products

  1. Sampling Permit of Skincare Cosmetic Products

Example: Serum, Cleanser, Eyeshadow, Lipstick, Hair/Body Shampoo, Tooth Whitening Gel, Sanitizer, Personal Care Product, etc.

food product in lifestyle shot primarily health food product or healthy food in pharmacy but shot in lifestyle shot

FOOD PRODUCT (FSQD/BKKM)

  1. Food Labeling Assessment / Food Product Registration for Selling of Food Products

Example: Sachet Juice Powder, Beverage, Chewable Candy, Coffee Powder, Jamu Drinks, Collagen Drink, Meal Replacement, Infant Formula, Milk Powder, etc.

health snack and food sold in pharamacy but in lifestyle shot

HEALTH SUPPLEMENT (NPRA/BPFK)

  1. Supplement Permit (MAL) for Selling or Import of Supplement Products

Example: Multivitamins Tablets, Fish Oil Soft gel, Collagen Pills, Vitamins Capsule, Traditional Herbal Products

medical devices like bandages, diapers, crutches etc in lifestyle shot to show the product category we are selling

MEDICAL DEVICE (MDA)

  1. Medical Device Registration for Selling or Import of Medical Device Products
  2. Good Distribution Practice for Medical Devices (GDPMD) for handling of Medical Device Products

Example: Face Mask, PPE, Test kit, Menstrual Patch, Oximeter, Nebulizer, Syringe, Contact Lens, etc.

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