At Nex Pharma, we are committed to ensuring that your orders are delivered quickly, securely, and cost-effectively. Below are the details of our shipping policies, delivery times, and rates for both domestic (Malaysia) and international orders.
Domestic Shipping (Malaysia)
We provide nationwide shipping across Malaysia with free delivery options for qualifying orders.
Shipping Rates for Malaysia
Free shipping for orders above RM2,000 across Malaysia.
| Region | Order Weight | Shipping Fee |
|---|---|---|
| West Malaysia | 0kg – 1kg | RM 8.00 |
| West Malaysia | 1kg – 5kg | RM 20.00 |
| West Malaysia | 5kg – 10kg | RM 30.00 |
| West Malaysia | 10kg – 25kg | RM 45.00 |
Estimated Delivery Time: 2-5 business days (subject to courier processing and location).
For bulk orders or special delivery arrangements, please contact our support team.
International Shipping
Nex Pharma currently ships to Singapore and Vietnam. Shipping rates vary based on weight and destination.
Shipping Rates for Singapore
| Order Weight | Shipping Fee |
|---|---|
| 0kg – 1kg | RM 16.00 |
| 1kg – 5kg | RM 40.00 |
| 10kg – 25kg | RM 60.00 |
| 25kg – 50kg | RM 136.00 |
Shipping Rates for Vietnam
| Order Weight | Shipping Fee |
|---|---|
| 0kg – 1kg | RM 24.00 |
| 1kg – 5kg | RM 60.00 |
| 5kg – 10kg | RM 90.00 |
| 25kg – 50kg | RM 204.00 |
Estimated Delivery Time: 5-10 business days depending on the country and local customs clearance.
For other international shipping destinations or bulk orders, please contact us for a shipping quote.
Order Processing & Dispatch
- Orders are processed within 1-2 business days from payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once shipped, customers will receive a shipping confirmation email with a tracking number.
Customs & Import Duties
For international orders, customs duties and import taxes may apply depending on the destination country’s regulations. These charges are not included in the shipping fee and are the responsibility of the buyer. We recommend checking with your local customs office for any import restrictions or additional fees.
Shipping Restrictions
Certain products, including pharmaceuticals, medical devices, and restricted supplements, may be subject to local regulations and import restrictions. If any item in your order cannot be shipped due to regulatory reasons, we will notify you and offer alternatives or refund the restricted products.
Failed Deliveries & Re-Delivery
- If a delivery attempt fails due to an incomplete or incorrect address, or if no one is available to receive the parcel, our courier will attempt delivery up to 3 times.
- After the third failed attempt, the parcel will be returned to Nex Pharma.
- Re-delivery will require an additional shipping fee.
Please ensure the shipping address is accurate and that someone is available to receive the order during business hours.
Track Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your parcel in the following ways:
Courier Partner’s Website – Use the tracking number to check the status of your shipment directly on our courier partner’s tracking page.
Nex Pharma Website – Visit our website and use:
- The Tracking Tool available in the Chat Function for real-time shipment updates.
- The Tracking Link in the footer of our website for quick access to your order status.
Shipping Inquiries & Support
For any shipping-related questions or assistance with tracking your order, please contact:
📧 Email: support@nexpharma.com
📞 Phone: +60 17-972 2669
We are happy to assist you with any inquiries regarding your order status, delivery times, or bulk shipping arrangements.
