Free shipping on all orders over RM200
Easy returns and exchanges
30 day money back guarantee

Free Shipping Policy
We offer complimentary standard shipping on all domestic orders totaling RM2,200 or above (excluding tax and discounts).

Shipping Coverage:
Valid for orders delivered within Peninsular Malaysia and East Malaysia.

Orders below RM2,200 will be charged shipping fees based on volumetric weight and location.

Express delivery, cold chain transport, or special handling may incur additional charges.

Dispatch Time:
Orders are usually processed and shipped within 1–3 working days, subject to stock availability and payment confirmation.

Delays due to public holidays, weather, or courier disruptions are beyond our control.

Tracking:
A tracking number will be provided once your order is shipped.

Bulk B2B shipments may use third-party logistics or LTL freight where applicable.


We want you to be satisfied with your order. Eligible items can be returned or exchanged, provided the following conditions are met:

Return Window:
Returns must be initiated within 7 days of receipt of goods.

Products must be returned to our warehouse within 14 days from the return approval date.

Eligibility Criteria:
Items must be unused, unopened, undamaged, and in original packaging.

Returns are not accepted for:

Prescription medicines
Cold chain / temperature-sensitive items
Final clearance / short expiry stock
Custom or special order items

Process:
Contact our Customer Service team via email or phone to initiate a return.

Provide the invoice number, reason for return, and photos (if applicable).

Once approved, return the item(s) using a tracked service to the address provided.

Exchanges:
Exchanges are permitted for eligible items based on stock availability.

If a replacement product is out of stock, a store credit or refund will be offered.

Shipping Costs:
Return shipping is the buyer’s responsibility unless the item was incorrect, expired, or damaged upon delivery.

For approved refunds, original shipping fees (if applicable) are non-refundable.

We back the quality of our products with a 30-day money back guarantee on eligible purchases.

Coverage:
Applies to first-time purchases only, on selected OTC, supplement, or personal care SKUs.

Does not apply to Rx medications, medical devices, cold chain, or bulk/volume purchases.

Product must be returned with at least 80% of its content remaining (for consumables).

Claim Process:
Submit a request within 30 days of invoice date.

Provide purchase proof, reason for dissatisfaction, and supporting details.

Once inspected and approved, refunds will be processed to the original payment method within 5–10 working days.

Limitations:
Only one refund per product per account or clinic.

Claims deemed abusive, repetitive, or against intended use may be denied.

Refunds exclude shipping fees, transaction fees, or damage incurred during return transit.